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2023-2024 Speech Therapy Support Service Application Form

Notice to Parents

A) General Matters
  1. Due to numerous students and limited availability of teachers and classrooms, we kindly request parents refrain from changing the class schedule once confirmed.
  2. To maintain good communication, please notify us promptly should there be any change in your personal contact information such as mailing address and telephone number.
  3. Unless otherwise notified, our centres are close on public holidays, but classes will continue as usual during school holidays.
  4. If students need to withdraw before the end of the programme, parents must complete and submit the "Withdrawal Letter" at least four weeks prior to the official withdrawal date.
  5. Parents are responsible for the safety of their children before and after class.
B) Payments
  1. Class fees should be paid before the due date specified on the invoices. If payment is not made by the deadline, the enrollment will be cancelled.
  2. Class fees can be paid in cash, by cheque, FPS or bank transfer. Details will be specified on the invoice. We do not accept payment by credit card or Octopus.
  3. An official electronic receipt will be issued to the parents once payments have been received. Please keep the e-receipt until the end of school term as proof of payment.
  4. Families in financial need may apply for fee subsidy. Please check with Pathways for details.
C) Leave Matters or Cancellation of Lessons
  1. Student Leave:
    • If a student needs to apply for leave due to school activities or other personal reasons, parents are requested to notify Pathways one week in advance by submitting the Student Leave Application Form. The form can be downloaded from Pathways’ website or obtained from our staff. No make-up class will be arranged for leave taken.
    • To encourage continuous training, students are allowed a maximum of 5 days personal leave within the same academic year. The fees paid for these 5 personal leaves will be refunded. Once the 5-day limit is reached, the fee paid for the additional personal leaves will not be refunded.
    • Parents are requested to pay according to the amount shown on the invoice. If the invoice includes fee on the leave taken, credit for the the leave will be reflected in the invoice in the following month.
    • If parents fail to notify Pathways of their child's absence by 12:00 (noon) on the day before the class or fail to provide a valid reason, it will be considered as an unexcused absence “no-show”. No make-up class will be arranged, and the fee paid for that class will not be refunded. In case of emergency preventing timely notification, the situation will be assessed on a case-by-case basis.
  2. Sick Leave:
    • If a student is unable to attend class due to sickness, parents should notify Pathways as soon as possible, and submit the Student Leave Application Form and a medical certificate. If a medical certificate cannot be provided or does not cover the leave date, the absence will be considered as personal leave and it will be deducted from the personal leave quota.
    • No make-up class will be arranged for sick leave, fee for the missed class will be credited in next month’s invoice.
  3. Teacher Leave / Cancellation of Lessons due to Severe Weather
    • If a class is cancelled due to teacher’s leave or severe weather conditions (please refer to section (E)“Arrangement of Classes During Severe Weather”), the fee for that class will be credited in the following month’s invoice and no make-up class will be arranged.
D) Course Fee Refund Policies and Procedures
  1. Refund Policies:
    • In case of centre closure prior to the commencement of a course, Pathways will refund in full the course fee collected to students immediately.
    • If a course cannot be operated according to 1) the arrangements specified in the fee receipts, or 2) on the date or at the time specified in the course leaflet, and students decline the revised arrangements offered by Pathways, Pathways will refund in full or on a pro-rata basis the course fee collected to students as soon as possible and in any event not later than one month after the students have requested for the refund.
    • In case of cessation of a course after its commencement, Pathways will refund to students the course fee collected on a pro-rata basis as soon as possible and in any event not later than one month after the cessation of the course.
  2. Refund Procedures:
    • Pathways will inform students of the refund arrangement either over the telephone or in writing. For students aged below 18, their parents or guardians can proceed with the refund procedures on behalf of the students.
    • Pathways will refund students in accordance with the above policies.
    • When processing the refund, Pathways will not take away the original fee receipts. Upon receipt of the refund, students or parents should sign to acknowledge the receipt.
    • Pathways will pay the refund by cheque.
E) Arrangement of Lessons during Severe Weather
Typhoon Signal No. 8 or higher, or Black Rainstorm Warning Typhoon Signal No. 1 or 3, or Amber / Red Rainstorm Warning
In effect All scheduled lessons will be suspended and the centre will be closed
Scheduled lessons will continue as usual
HKO cancels or lowers the signal or warning At or before 2:00 p.m. Scheduled lessons will resume 3 hours after the signal or warning has been cancelled
After 2:00 p.m. All scheduled lessons will be suspended and the centre will be closed

(E.g.: If the Typhoon Signal No. 8 is cancelled or lowered at 10:20 a.m., scheduled lessons after 1:20 p.m. will resume as usual.)

In case of any discrepancy between the Chinese version of the Notice to Parents and this English translation, the Chinese version shall prevail.

There may be updates for this Notice to Parents. Please refer to the latest version posted on Pathways’ website.

I agree to the above notice and fill out the form here